Refund Policy

belit.ai has no paid plans at present and takes no payments; there is therefore nothing to refund. This Refund Policy shall govern paid plans when they are offered.

This Refund Policy applies to purchases of belit.ai services ("Services") from Teknoma Teknolojik Ltd Sti ("Teknoma" or "Company"). To the extent permitted by applicable law, all purchases are non-refundable and non-exchangeable, unless otherwise stated herein or required by applicable law.

Subscription

Before purchase, the applicable purchase page shall state the plan's price, what it includes, its billing period, whether it renews automatically, and any trial period. A plan that renews automatically does so at the end of each billing period unless cancelled before the end of the current period. Cancellation may be requested at support@belit.ai, or in the Services once that option is offered. Upon cancellation, access to the paid Services continues until the end of the then-current billing period, after which it terminates.

Refunds

Because the Services are digital and incur AI model and research costs from the moment they are used, all fees are generally non-refundable, except where required by applicable law or expressly stated in this Refund Policy. Prior billing periods and partially used billing periods are not refundable.

Any additional usage, add-on or service purchased in connection with a plan is subject to the same rules as the underlying plan and is non-refundable.

Technical issues

If a User experiences a persistent technical defect attributable to Teknoma that substantially prevents access to the purchased Services, the User may request a refund by writing to support@belit.ai with reasonable evidence, such as screenshots. Requests are evaluated case by case and are subject to verification against Teknoma's systems, logs and records. In the event of any discrepancy, Teknoma's records prevail unless otherwise required by applicable law.

Chargebacks and payment disputes

If a User initiates a chargeback, payment reversal or other payment dispute, Teknoma may suspend access to the Services while the matter is reviewed. Teknoma reserves the right to contest the dispute and to provide payment processors, financial institutions or other relevant parties with evidence that the transaction was authorised and that the Services were made available to the User. Teknoma's billing, usage and access records constitute evidence of the purchase and use of the Services, except where prohibited by applicable law.

Changes to this refund policy

Teknoma may update this Refund Policy to reflect changes to the Services or its plans. Updates apply only to purchases and renewals made after publication, unless otherwise required by law.

Contact us

Refund requests shall be sent to support@belit.ai from the email address of the User's belit.ai account, stating the payment date, the item purchased and the reason for the request. Approved refunds are paid to the original payment method. For any other questions regarding this Refund Policy, please contact support@belit.ai.